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Track 2 Session 9
8:00 to 9:00 a.m. Friday March 27, 2009
Do Reliability Numbers Tell the Complete Story? The 7 Most Important
Reliability Considerations in Terms of VOC
The field of reliability engineering has developed into
a full-fledged discipline in recent years, especially with the availability of computational
aids, simulation techniques and large data banks. The analytical tools and techniques
have become more common, user friendly and are practiced routinely by professionals.
Often, the objective is to arrive at the overall reliability of the product in terms
of a number (as per the classical definition) for the objective assessment, for comparison
and as a sales parameter. However, today's industry has become more customer focused
and a customer cannot figure out what such a number means. For an average customer,
reliability is the trustworthiness of the product and its services. How can one single
number, however accurate and well defined, instill a customer’s confidence in the product?
This presentation gets to the key considerations that a customer is concerned about and
what those things mean in terms of reliability engineering.
Key Words: Warranty, Service Life, Maintenance,
Performance Degradation, Safety
Karthikeyan Natarajan
Satyam Computer Services Ltd.
India |
